Snappy Surfer Terms and Conditions
Delivery Times
Your order will normally be processed within 24 hours. Delivery times are usually within 5 working days of receipt of your order and payment. You will be notified by email if delivery will take longer than 7 days.
Shipping
Delivery costs are factored into your original cost of purchase and you will there for not be charged any extra for delivery within the UK
Europe and International deliveries
Orders outside the UK are charged at the standard rates and are not free of charge; please contact us before confirming your order
Back Orders
You will be advised by email if the delivery of your prints will take longer than 7 working days.
Returns Policy
A refund is not given under any circumstances un less we are unable to fulfil your order, however replacements will be given if goods are returned within 7 days after invoice date.
Items can only be returned if they are defective or damaged, and must be returned to us.
If you are not completely satisfied with any goods please contact us immediately with details of the problem.
Please return unused goods in their original packaging within 7 days of the invoice date for a replacement to be issued.
You are responsible for carriage cost for returning an item. The original carriage charge will only be refunded if an item is faulty or when an item has been incorrectly shipped. Carriage will not be refunded when incorrect purchases are returned. This does not affect your statutory rights.
If you wish to return any item, please email contact@snappysurfer.com , quoting your order reference and name. You will then be given a returns number. This must be enclosed with the goods being returned.
Please include full details of your original order including the reason for returning the product and the details listed below
Order ID
Order date
Your name
Your delivery address
Your email address
The original shipping documents received with the original order must also be included, this will help us to quickly deal with the replacement of the product. Pack the items together with the original documentation, and the details listed above, together with the original product packaging securely in a box using sufficient padding to avoid damage in transit. All items being returned remain your responsibility until they have been received by us unless the original delivery was declined as the item was damaged in transit.
Refunds
In the unlikely event that we are not able to fulfil your order you will receive a full refund to your original payment method. If there is an error fulfilling your order pleases contact us within 3 days of receiving the goods and we will correct the error or refund as necessary. We reserve the right to request return of prints or the items supplied before a issuing a refund.
A refund will be issued within 7 to 10 business days of the return of an item. A refund will be issued using in the same payment method used for the original purchase; confirmation of the refund will be sent by email once completed. Only if the item is being returned due to our error will the original shipping costs be refunded.
Credit card security
www.PayPal.com deal with all credit card details and security. Once you have confirmed you order you are automatically passed to the PayPal secure server to process the credit card payment. y, visit their website please go to www.paypal.com for full details.
